Thank you for your purchase. We hope you are happy with your order. However, if you are not completely satisfied with your purchase for any reason, you may return it to us. Please see below for more information on our return policy.
RETURNS
To be eligible for a refund, you must return the product within 14 calendar days of your purchase. The item must be in the same condition that you received it and undamaged in any way.
RETURN PROCESS
To return an item, please contact customer service to obtain a return address. Once you have received the address, place the item securely in its original packaging and [include your proof of purchase].
In some cases, return shipping is free. If you return an item for a reason not resulting from an error by NOME DA LOJA, the return shipping costs will be deducted from your refund.
If the return is initiated by the customer, the shipping costs are the customer’s responsibility. These costs depend on the express courier company you choose.
If the item received is damaged or incorrect due to our own reasons, the customer is not required to bear the return shipping costs.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 14 days from the receipt of your item to process your return or exchange.
Refunds may take 1 to 2 billing cycles to appear on your credit card statement, depending on your credit card company.
We will notify you by email once your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
• Perishable goods
• Intimate items
• Gift cards
• Custom items
• Digital products
For defective or damaged products, please contact us at the contact information below to arrange a refund or exchange.
QUESTIONS
If you still have any questions or concerns, please contact us via our Support Centre.